CANCELLATION AND REFUND POLICY

General

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a refund. While transacting on the Sangeetha Mobiles Platform, you can expect a hassle-free experience in refunding the Product that you have ordered and can rely on us as your preferred shopping destination.

This cancellation, replacement, refund and refund policy (“Policy”), together with the Terms sets out our procedures and policies in accepting Product cancellation, replacement, refund and refund thereof.

Applicability of Policy

By agreeing to use Vidhaata Strategies Pvt. Ltd, Vidhaata.co website and/or initiating a request for purchase of Product(s) on the Vidhaata Strategies Pvt. Ltd, Vidhaata.co website, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on the Sangeetha Mobiles Platform.

Please note that we may from time to time change the terms of the Policy that govern your cancellation, replacement, refund and refund of an order for Products/Services on Vidhaata Strategies Pvt. Ltd, Vidhaata.co website.

Cancellation of Products/Services

Orders cannot be cancelled once the payment is processed successfully. You can track your order under ‘My Order’ section of your account on Platform.

On receipt of the cancellation request, we will attempt to cancel the order as long as it is “Payment Pending”. You will receive a SMS as soon as the cancellation is accepted and the amount paid towards the order will be initiated in below time line:



Refund

At the time of raising a request for refund or cancelling the Products/Services/Services on Vidhaata Strategies Pvt. Ltd, Vidhaata.co website, you may seek refund. Such refund will be made to you only in the event the payment has not been processed successful or in pending.

Please be informed that when you opt to cancel or refund for the Products/Services/Services, upon our verification and assessment of the Products/Services and the documents relating thereto, the refund amount for such Products/Services which are eligible for refund as per the terms of this Policy, will be processed within 48 (forty-eight) hours from the date of us receiving the refunded request to cancel. Your refund will be processed only when the conditions as may be stipulated by us are fulfilled, such as the payment is pending or cancelled/rejected by the payment gateway, information provided by us inaccurate Products/services. For the sake of abundant clarity, it is clarified that we shall imply appropriate penalty in refund amount in respect of a Products/services that is deemed ineligible for a full refund based on our verification and assessment. The refund amount will be credited to the original payment mode opted by you. You acknowledge that after initiation of refund, it may take additional time for your refund to reflect in your account which is subject to your financial institution or payment solution provider terms and conditions.

We do not make any cash refunds. The amount will be refunded to you within 7 (seven) working days into the original mode of payment chosen by you. Sometimes banks or financial intermediaries take a longer time to process the refund request. However, if the refund does not happen by the date advised, you may contact us, and we will gladly help you.